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  • How do I enjoy the cheese?
    Join our CHEESM (Cheese@SingularMatters) Community here to receive cheese appreciation tips in your email inbox.
  • Are your cheese halal?
    Sorry, our cheeses are not halal at the moment. But please stay tuned! We are working on a halal version of our current cheese range.
  • How should I store the cheese?
    For fresh cheese, store them in an air-tight food storage container. For bloomy rind, semi-hard and hard cheeses, wrap it in a parchment paper or original paper before storing in a container. This is to help the cheese breathe while regulating the moisture. Keep the cheese refrigerated from 2ºC to 5ºC. Enjoy our cheeses soon after buying them, and always keep them in the fridge until you’re ready to eat.
  • How long can I keep the cheese?
    For the best quality of texture and flavor, we recommend consuming the cheese by the ‘best before’ or ‘expiry’ date indicated on our food label.
  • How do I order?
    Go to our online shop here to place your order.
  • Can I change my order delivery date?
    We need to be informed at least 3 days before your existing delivery or pickup date and it is subject to availability.
  • Can I walk-in to buy cheese?
    Yes! Our products are available here: (1) Incubaker Café, 21 Media Circle, Infinite Studios, #01-01, Singapore 138562 Mon- Fri, 1200H - 1800H (2) Okada Coffee Singapore, 153 Joo Chiat Rd, Singapore 427431 Tue-Thu: 1030H - 1800H Fri: 1030H - 1900H Sat-Sun: 0930H - 1900H
  • How long in advance do I need to place my order?
    For same day delivery/self-collection, orders must be placed before 3pm. Otherwise, you may choose a delivery/self-collection date at your convenience. Our available slots for self-collection is listed under FAQ > Delivery > 03. For bulk purchases, you will need to place your order at least two weeks in advance or contact us directly.
  • Do you cater for events?
    Yes we do! Drop us an email here with your event details and we will get back to you within three working days.
  • How do I make payment?
    Our online store accepts payment by credit and debit cards. Alternatively, you may Paynow to 82261805. A confirmation order will only be sent to your email when we receive your payment.
  • How do I know if my order is confirmed?
    Upon making payment, you would receive an order email confirmation from us.
  • Do you have same-day self-collection?
    Yes, orders must be placed before 3pm (Mon-Fri) and 11am (Sat-Sun).
  • Is there a self-collection option?
    Yes! You may choose to do a pick up via any of the three options below: (1) Incubaker Café, 21 Media Circle, Infinite Studios, #01-01, Singapore 138562 Mon- Fri, 1200H - 1800H Sat, 1200H - 1300H (2) Cheng's @ 27, 27 Yong Siak St, Singapore 168654 6pmish, exact time to be confirmed via Whatsapp @ 8226 1805. (3) Okada Coffee Singapore, 153 Joo Chiat Rd, Singapore 427431 Tue-Thu: 1030H - 1800H Fri: 1030H - 1900H Sat-Sun: 0930 - 1900H
  • Do you have same-day delivery?
    Yes, orders must be placed before 3pm (Mon-Fri) and 11am (Sat-Sun). The delivery fee is $15.
  • How much is the delivery?
    We charge a flat rate of $15 per delivery.
  • What is the cancellation policy on cheese order? Can I request for refund?
    All goods sold are non-refundable after shipment. However, you can contact us for the reason for your cancellation. We can review it on a case-by-case basis. If we do offer a refund, we can offer a discount code with a 3 months validity.

Frequently Asked Questions

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